Standard 6: Feedback & Complaints

Gain essential skills in aged care quality and compliance with our concise, standard-focused courses.

Fast, easy enrolment with no waiting lists & flexible study options.
Begin your journey with a classroom, workplace-based or online course, email info@tu.edu.au to register.

aged care quality standard 6: feedback and complaints

Aged Care Quality Standard 6: Feedback and Complaints Online

Price: $49. Length: 25 minutes. CPD Points: 25

This course has been designed to teach leaders, managers and staff in residential aged care and home care services about feedback and complaints to improve the delivery of care services.

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aged care quality standards introduction

Aged Care Quality Standards Introduction Online

Price: $49. Length: 15 minutes.

The Aged Care Quality Standard Introduction course is a short course designed to give learners an overview of each Aged Care Quality Standard.

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dealing with workplace conflict

Dealing with Workplace Conflict Online

Price: $49. Length: 40 minutes.

This course has been designed to provide you with an understanding of how to deal with and de-escalate conflict.

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duty of care for managers and supervisors

Duty of Care for Managers and Supervisors Online

Price: $49. Length: 30 minutes.

This course has been developed to provide managers and supervisors with an understanding of their duty of care to help maintain the health and safety of the workplace.

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duty of care for workers

Duty of Care for Workers Online

Price: $49. Length: 25 minutes.

This course has been developed to provide an understanding of duty of care responsibilities in the workplace.

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sexual harassment

Sexual Harassment Online

Price: $49. Length: 25 minutes.

This course has been developed to provide the learner with an understanding of how to recognise and avoid behaviour that could be considered sexual harassment.

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Standard 6: Feedback & Complaints

Aged Care Quality Standard 6 focuses on the need for an organisation to have a complaints resolutions system in place that is confidential, accessible, fair and timely for all consumers.

The resolution process should lead to outcomes that benefit the consumer and improve the relationship between the consumer and the organisation. Consumers should be encouraged to provide both positive and negative feedback and be responded to in formal and informal means. The goal of this course is to teach learners what is expected of the organisation’s service environment with the introduction of Standard 6: that consumers feel safe, and they are encouraged and supported to give feedback and make complaints.

These courses are essential in today’s aged care sector, where quality and compliance are not just about meeting statutory requirements but are integral to delivering care that is respectful, person-centered, and safe.

Whether you are an individual seeking to enhance your professional capabilities or an organisation striving to uphold the highest standards of care, our Standard 6: Feedback & Complaints courses equip you with the knowledge and tools to excel.

Embrace this opportunity to not just meet, but exceed the expectations set forth by these standards, thereby playing a pivotal role in shaping the future of aged care in Australia.

The Australian Primary Health Care Nurses Association (APNA)

Some of these courses are officially endorsed by the APNA, meeting all the required quality standards criteria. Eligible participants who complete the educational activities within this course are entitled to claim points towards their Continuing Professional Development (CPD).

standard 6: feedback & complaints apna cpd points

Standard 6: Feedback & Complaints Key Facts


100% Online Course - Complete your course quickly and easily online.

Learn at your own pace - Track your progress and complete your course at your convenience within a 3-month period.

Engaging & Interactive Content - Enjoy a mix of interactive modules, multiple-choice questions, and videos that make learning fun and interesting.

Same Day Certificate - Certificate of completion will be emailed directly to you.

 Unique Approach to Refresher Training
Professional Audio
Animation and Interactivity
WCAG 2.0 Accessibility
Mobile Compatibility

Standard 6: Feedback & Complaints Course Requirements

Our Standard 6: Feedback & Complaints courses enable you to gain the skills and certification you need fast. The course content and learning management system is industry-leading, ensuring you have a great online experience.

To complete an online course you will need the following resources -

  • PC or Mac Computer, Tablet, iPad, iPhone or Android phone
  • Internet connection
  • Internet browser (see below)
  • Speakers or headphones

Once you have enrolled we supply you with access details to login to your learner portal so you can start straight away and have 3 months to finish the course.

The Standard 6: Feedback & Complaints courses are a mixture of interactive modules, multiple choice questions and videos. You don't have to complete a course all at once, and can pause it so you can pick up where you left off later. Once you've successfully completed a course, you will be emailed your Certificate of Completion straight away.

Online Course Software

Our online courses are accessible on a wide range of devices including Windows and Mac computers, iPads, tablets, and smartphones (both Android and iPhone).

  • For computers and tablets, we advise using the most recent versions of Chrome, Firefox, or Safari. Please note, Microsoft Edge is not supported at this time.
  • For iPhone users, the operating system should be iOS 11 or above, and Safari is the recommended browser.
  • For Android users, Chrome is the recommended browser.

Standard 6: Feedback & Complaints Course Pre-requisites

  • There are no pre-requisites for completing these courses and students do not require a USI number.
standard 6: feedback & complaints course staff training

Standard 6: Feedback & Complaints Staff Training

For group enrolments we supply staff with individual access to online courses, personalised certificates and corporate discounts for 25 or more employees.

Staff Training

Online Course FAQs

How do I get my Certificate?

Once you've successfully completed your online course you'll receive your certificate by email straight away.

What are the System Requirements?

How do you get access to the course material? Once you log onto your learner portal, your course will be there. All you need to do is click START.

Do you need to download any software? No, just log in with your desktop or iPhone and you can start it straight away!

When does access expire? You will need to complete the course within 3 months of the original booking date.

Can you use Windows, Mac, Android and iPhone? YES, you can use all software. 

Are there any tests and what type of tests are they? Within the course, there is interactive modules, multiple choice and videos.

What do I need to start learning?

Nothing! All you need is a computer or laptop. The latest versions of Internet Explorer, Chrome or Safari are recommend.

Why learn online?

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

General Course FAQs

Can Centrelink pay for me?

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

Can I pay my package in instalments?

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

Can you get me a job?

Although we cannot guarantee you a job, we would be delighted to refer you to an agent who may be able to assist you to find work.

What if I have trouble with written/spoken english for a Course?

You may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

What payment methods do you accept?

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

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