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Certificate III in Retail Traineeship Course Details
In Australia's customer service-driven economy, employees with a Certificate III in Retail bring valuable expertise to the hospitality industry in Western Australia, where exceptional service standards are a key differentiator and critical to business success.
Workplace-based Training Get paid while you learn
Nationally Recognised SIR30216 Certification
Half Price Course in 2024 For new students*
Are you passionate about delivering outstanding customer service and driving retail success? Begin an exciting journey with the Certificate III in Retail Traineeship. This program is crafted for those eager to make a mark in the dynamic world of retail, ensuring customer satisfaction and seamless store operations. As the face of the business, you'll be the key to creating memorable shopping experiences.
This Traineeship marries practical workplace learning with formal education, providing a solid foundation for excelling in the fast-paced retail sector. It prepares you to take the lead in customer engagement, store upkeep, and achieving organisational goals. You'll become an integral part of a retail team, mastering the art of customer interaction and daily operations.
With a curriculum that includes hygienic food safety practices, workplace health and safety, security risk identification, and effective teamwork, this Traineeship is designed for those starting their retail career. It will equip you with the skills to engage customers, handle challenges gracefully, build lasting relationships, and foster customer loyalty. Moreover, you'll learn to manage difficult situations with respect and professionalism, enhancing your problem-solving abilities.
In an industry where exceptional service and operational excellence are paramount, our Traineeship blends theory with the practical application of skills. You'll develop proficiency in selling, store organisation, and personal work management.
Kickstart your retail career with the Certificate III in Retail Traineeship and embark on a path that promises professional growth, satisfaction, and the opportunity to make a significant impact in the retail landscape. Enroll now and step into a role where every day is an opportunity to excel, connect, and thrive in a customer-focused environment.
Training Program
Students within this Certificate III in Retail Traineeship will undertake their learning and assessments in a mixed mode delivery method over 12 months which includes:
- Workplace-based learning along with workplace observation and assessments
- Practical assessments along with direct observation
- Knowledge questions
- Scenario case studies and projects
- Employer reports
Certificate III in Retail Traineeship Certification
Once successfully completed, students will be awarded the nationally accredited qualification SIR30216 Certificate III in Retail. Certificates are issued by Training Unlimited Pty Ltd (RTO ID 20891).
Certificate III in Retail Traineeship Course Description Student Handbook Refund PolicyRegister Now
Traineeship Partners
We're proud to collaborate with our esteemed traineeship partners, who offer invaluable work placement opportunities for our trainees. Their commitment and support ensure our students receive top-notch, real-world experiences essential for their growth.
Certificate III in Retail Traineeship Key Facts
No Waiting Lists - Enrol now and get ready to start your journey towards a rewarding career in retail.
No Resource Fees - Access all the required course materials and resources without any additional charges.
No Hidden Costs - Enjoy a transparent fee structure with no unexpected expenses during your course of study.
Workplace-Based Learning - Get on-the-job training with a mixture of face-to-face observations, projects and case studies.
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Course Length 12 months |
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No Previous Work Experience Required |
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Get Paid while you Learn |
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Flexible Study Options |
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Industry Contacts for Trainee Placement |
Course Start Dates for Certificate III in Retail Traineeship
| Start Date | Location | Enrolment |
|---|---|---|
| Flexible Start Dates | Perth | Register Now |
Register your Interest in Certificate III in Retail Traineeship
Contact our team members to discuss your Retail training needs.
Certificate III in Retail Traineeship Entry Requirements
To enrol in the Certificate III in Retail Traineeship, the following requirements need to be met -
- Educational Background - You should have completed at least Year 10 or its equivalent. If you are a mature age student, which means you are 20 years or older, this requirement may be flexible.
- English Proficiency - You must have with suitable skills in language, numeracy and literacy for a Certificate III level course. See more information at https://www.aqf.edu.au/aqf-levels
- Physical Fitness - A reasonable level of fitness and flexibility is necessary to carry out manual handling tasks.
- Unique Student Identifier (USI) - You will need to provide your USI number. If you don't have one, you can apply for it online.
- Technical Requirements - You will need access to a computer and a reliable internet connection.
- Eligible Visas - The only visas that are eligible for qualification courses are listed below -
NOTE: If you are on a visa that is not on this list, consider upskilling with an online course.Australian Permanent Residency
Subclass 132 Business Talent Visa
Subclass 186 Employer Nomination Scheme
Subclass 187 Regional Sponsored Migration Scheme
Subclass 188 Business Innovation & Investment Visa
Subclass 189 Skilled Independent Visa
Subclass 190 Skilled Nominated Visa
Subclass 801 Partner VisaAustralian Temporary Residency
Subclass 050 and 051 Bridging Visa E where the visa holder has made a valid application for a visa of subclass 785 or 790
Subclass 309 Partner (Provisional)
Subclass 444 Special Category Visa (New Zealand citizen)
Subclass 785 Temporary Protection Visa
Subclass 820 Partner Visa
Secondary visa holder of Subclass 457 Temporary Work (Skilled) Visa
These requirements are essential to ensure that you can fully participate in the course and the work experience component. If you have any questions or need assistance with any of these requirements, please don't hesitate to call us on info@tu.edu.au.
Certificate III in Retail Traineeship Course Pre-requisites
- There are no pre-requisites for completing this course and students require a USI number to start their training.
Certificate III in Retail Traineeship Skills Gained
Embarking on the Certificate III in Retail Traineeship, designed for those working in quick-service restaurants, arms you with a comprehensive skill set tailored for customer service excellence in the vibrant hospitality industry.
A career in retail within the hospitality sector calls for individuals with a flair for customer engagement, a knack for operational efficiency, and the professionalism to uphold the establishment’s reputation. Successful professionals in this sphere are not just attentive and responsive but also proactive in creating memorable customer experiences. They possess a genuine enthusiasm for service, an ability to foster customer relationships, and the agility to adapt to the fast-moving pace of the hospitality world.
By completing this Traineeship, you will gain the expertise needed to excel in a hospitality retail setting. You’ll learn how to ensure food safety, participate in safe food handling practices, and contribute to workplace health and safety – skills that are essential in any food-related retail environment. Additionally, you’ll become adept at identifying and responding to security risks, working effectively as part of a team, and thriving in a service-driven workplace.
Customer interaction is at the heart of this training, where you will master how to engage customers, assist with their difficulties, and build loyalty. Dealing with challenging situations will become second nature, enabling you to manage disrespectful or aggressive behavior with professionalism. Sales techniques will also be a key part of your training, equipping you to sell effectively and organise the store environment to optimise the customer experience.
After completing the Traineeship, you'll be ready to manage personal work requirements and deliver high-level customer service consistently. This qualification prepares you to not just meet but exceed customer expectations, ensuring that each patron leaves with a positive impression, thus contributing to the success and growth of the hospitality business.
Certificate III in Retail Traineeship Units of Competency
This course consists of 13 units of competency with 10 core units and 3 elective units as listed below:
Core Units
| Unit Code | Unit Name and Description |
|---|---|
| SITXFSA005 | Use hygienic practices for food safety Learn essential hygiene protocols to maintain food safety standards in a retail setting. |
| SIRXRSK001 | Identify and respond to security risks Learn to recognise security threats and respond effectively to protect the retail environment. |
| SIRXWHS002 | Contribute to workplace health and safety Develop skills to actively maintain a safe and healthy retail workplace. |
| SIRXIND001 | Work effectively in a service environment Understand the dynamics of service-driven retail operations for optimal performance. |
| SIRXCOM002 | Work effectively in a team Master collaborative skills to enhance team performance and retail productivity. |
| SIRXCEG001 | Engage the customer Understand the dynamics of service-driven retail operations for optimal performance. |
| SIRXCEG002 | Assist with customer difficulties Learn strategies to gracefully resolve customer challenges and maintain service excellence. |
| SIRXCEG003 | Build customer relationships and loyalty Cultivate lasting customer relationships that foster loyalty and repeat business. |
| SIRXPDK001 | Advise on products and services Develop skills to enhance customer product knowledge and satisfaction. |
| SIRXSLS001 | Sell to the retail customer Develop persuasive selling skills to enhance customer satisfaction and drive sales. |
Certificate III in Retail Traineeship Assessment
The assessment process is founded on the principles of competency-based training. Your performance will be measured based on your ability to carry out tasks to industry standards. To ensure validity, we employ a variety of learning styles and assessment strategies.
Each unit of competence will be assessed through a combination of observation and workplace tasks. The workplace-based assessments may include, but are not limited to:
- Case studies
- Assignments
- Practical demonstrations
- Projects
- Knowledge questions
- Employer reports
We inform students well in advance about assessment activities, and we encourage you to share any special needs you might have. The criteria for assessment are documented in all modules and workbooks. Once the traineeship commences, you'll receive the dates of assessments and a timetable. Your assessment may include a combination of continuous assessments and examinations, based on competencies and marks, or both.
Certificate III in Retail Traineeship Fee Details
Half price course fees for new students to Retail in 2024*. This training is partly subsidised by the WA and Australian Governments, and as a result your fee is determined through Training Services WA formal eligibility criteria.
*Eligibility criteria applies
Retail Traineeship Trainers
At Training Unlimited, we're committed to delivering industry-relevant and highly practical training, backed by over 20 years of experience. Our team of trainers are industry specialists, blending years of hands-on experience with a solid theoretical foundation.
Dylan Campbell
National Account Manager & Hospitality Training Specialist (Hungry Jack’s Traineeships)
Dylan joined Training Unlimited in September 2018 with over 14 years of Quick Service Restaurant (QSR) experience. He oversees a team of eight, focusing on innovative training for Hungry Jack’s. Despite being an introvert, Dylan enjoys stepping out of his comfort zone to build strong client relationships. He thrives in TU's collaborative environment, where the mission to "Be Better!" aligns with his personal values. He relishes leading Food Safety Supervisor classes and celebrating wins with his team. Dylan's favorite item at Hungry Jack’s is the BBQ Cheeseburger. His favorite quote by Eric Thomas reflects his drive for success: “When you want to succeed as bad as you want to breathe, then you’ll be successful.”
Matthew Summerton
WA Retail Training Specialist (Hungry Jack’s Traineeships)
Matthew joined Training Unlimited in September 2023 after an impressive career as a restaurant manager at Hungry Jack’s since 2020. With 11 years of experience at Hungry Jack’s, he brings deep industry knowledge to his role as a Training Specialist. Matthew enjoys meeting a variety of students who are eager to learn. His approach to training emphasizes making the learning environment fun, exciting, and engaging. He takes pride in assisting students with their development and education, knowing that he's making a positive impact on their careers. His favorite item at Hungry Jack's is the Spicy Cheesy Bacon Jack’s Fried Chicken. Matthew's favorite quote, from Jane Fonda, reflects his desire to make a difference: “Instead of drifting along like a leaf in a river, understand who you are and how you come across to people and what kind of an impact you have on the people around you and the community around you and the world, so that when you go out, you can feel you have made a positive difference.”
Phoebe Minett
WA Retail Trainer for Hungry Jacks
Phoebe joined Training Unlimited in June of 2024. She is very excited to bring on board her many different experiences that she has gathered over the 9 years in the hospitality industry. Phoebe's favourite part of being a Training Specialist is meeting new people and helping them with their new learning adventures within the workplace. She is a firm believer that everyone should be treated equally and get an opportunity to learn. Her approach to training is to try and make even the most challenging units’ fun and exciting! Her favourite Hungry Jack's item is a double cheeseburger add bacon no pickle! Phoebe's go-to quote is "The past can hurt. But the way I see it, you can either run from it or learn from it.”
Certificate III in Retail Traineeship FAQs
- Career Opportunities
Potential Job Roles
- Quick Service Restaurant Team Member
- Shift Supervisor
- Barista
- Front of House Staff
- Kitchen Crew Member
- Customer Service Representative
- Retail Assistant
- Food and Beverage Attendant
- Counter Hand
- Catering Assistant
- How to Enrol
Enrolling is straightforward! Simply reach out to us at Training Unlimited, and we'll provide the necessary enrolment links. The online enrolment, complemented by an LLN test, takes about 45-60 minutes.
There's no upfront payment required at enrolment – just ensure you have a functional device, like a laptop, iPad, or tablet, and you'll be set to embark on your learning journey.
- Workplace-based Learning Advantages
Work-based training offers a real-world experience, allowing learners to apply theoretical knowledge in actual job settings. Unlike traditional classroom training, it provides immediate context, fostering a deeper understanding and honing skills in a practical environment.
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Register your Interest in Certificate III in Retail Traineeship
Contact our team members to discuss your Retail training needs.
