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Certificate III in Hospitality Traineeship Course Details
In Australia's customer service-driven economy, employees with a Certificate III in Hospitality bring valuable expertise to the hospitality industry in QLD, SA and TAS, where exceptional service standards are a key differentiator and critical to business success.
Workplace-based Training Get paid while you learn
Nationally Recognised SIT30622 Certification
Expert Trainers with Industry Experience
Are you passionate about delivering outstanding customer service and driving hospitality success? Begin an exciting journey with the Certificate III in Hospitality Traineeship. This program is crafted for those eager to make a mark in the dynamic world of hospitality, ensuring customer satisfaction and seamless store operations. As the face of the business, you'll be the key to creating memorable shopping experiences.
This Traineeship marries practical workplace learning with formal education, providing a solid foundation for excelling in the fast-paced hospitality sector. It prepares you to take the lead in customer engagement, store upkeep, and achieving organisational goals. You'll become an integral part of a hospitality team, mastering the art of customer interaction and daily operations.
With a curriculum that includes hygienic food safety practices, workplace health and safety, security risk identification, and effective teamwork, this Traineeship is designed for those starting their hospitality career. It will equip you with the skills to engage customers, handle challenges gracefully, build lasting relationships, and foster customer loyalty. Moreover, you'll learn to manage difficult situations with respect and professionalism, enhancing your problem-solving abilities.
In an industry where exceptional service and operational excellence are paramount, our Traineeship blends theory with the practical application of skills. You'll develop proficiency in selling, store organisation, and personal work management.
Kickstart your hospitality career with the Certificate III in Hospitality Traineeship and embark on a path that promises professional growth, satisfaction, and the opportunity to make a significant impact in the hospitality landscape. Enroll now and step into a role where every day is an opportunity to excel, connect, and thrive in a customer-focused environment.
Training Program
Students within this Certificate III in Hospitality Traineeship will undertake their learning and assessments in a mixed mode delivery method over 12 months which includes:
- Workplace-based learning along with workplace observation and assessments
- Practical assessments along with direct observation
- Knowledge questions
- Scenario case studies and projects
- Employer reports
Certificate III in Hospitality Traineeship Certification
Once successfully completed, students will be awarded the nationally accredited qualification SIT30622 Certificate III in Hospitality. Certificates are issued by Training Unlimited Pty Ltd (RTO ID 20891).
Certificate III in Hospitality Traineeship QLD Course Description Certificate III in Hospitality Traineeship SA Course Description Certificate III in Hospitality Traineeship TAS Course Description Student Handbook Refund PolicyRegister Now
Traineeship Partners
We're proud to collaborate with our esteemed traineeship partners, who offer invaluable work placement opportunities for our trainees. Their commitment and support ensure our students receive top-notch, real-world experiences essential for their growth.
Certificate III in Hospitality Traineeship Key Facts
No Waiting Lists - Enrol now and get ready to start your journey towards a rewarding career in hospitality.
No Resource Fees - Access all the required course materials and resources without any additional charges.
No Hidden Costs - Enjoy a transparent fee structure with no unexpected expenses during your course of study.
Workplace-Based Learning - Get on-the-job training with a mixture of face-to-face observations, projects and case studies.
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Course Length 12 months |
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No Previous Work Experience Required |
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Get Paid while you Learn |
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Flexible Study Options |
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Industry Contacts for Trainee Placement |
Upcoming Course Dates for Certificate III in Hospitality Traineeship
| Start Date | Location | Enrolment |
|---|---|---|
| Flexible Start Dates | QLD, SA & TAS | Register Now |
Register your Interest in Certificate III in Hospitality Traineeship
Contact our team members to discuss your Hospitality training needs.
Certificate III in Hospitality Traineeship Entry Requirements
To enrol in the Certificate III in Hospitality Traineeship, the following requirements need to be met -
- Educational Background - You should have completed at least Year 10 or its equivalent. If you are a mature age student, which means you are 20 years or older, this requirement may be flexible.
- English Proficiency - You must have with suitable skills in language, numeracy and literacy for a Certificate III level course. See more information at https://www.aqf.edu.au/aqf-levels
- Physical Fitness - A reasonable level of fitness and flexibility is necessary to carry out manual handling tasks.
- Unique Student Identifier (USI) - You will need to provide your USI number. If you don't have one, you can apply for it online.
- Technical Requirements - You will need access to a computer and a reliable internet connection.
- Eligible Visas - The only visas that are eligible for qualification courses are listed below -
NOTE: If you are on a visa that is not on this list, consider upskilling with an online course.Australian Permanent Residency
Subclass 132 Business Talent Visa
Subclass 186 Employer Nomination Scheme
Subclass 187 Regional Sponsored Migration Scheme
Subclass 188 Business Innovation & Investment Visa
Subclass 189 Skilled Independent Visa
Subclass 190 Skilled Nominated Visa
Subclass 801 Partner VisaAustralian Temporary Residency
Subclass 050 and 051 Bridging Visa E where the visa holder has made a valid application for a visa of subclass 785 or 790
Subclass 309 Partner (Provisional)
Subclass 444 Special Category Visa (New Zealand citizen)
Subclass 785 Temporary Protection Visa
Subclass 820 Partner Visa
Secondary visa holder of Subclass 457 Temporary Work (Skilled) Visa
These requirements are essential to ensure that you can fully participate in the course and the work experience component. If you have any questions or need assistance with any of these requirements, please don't hesitate to call us on info@tu.edu.au.
Certificate III in Hospitality Traineeship Course Pre-requisites
- There are no pre-requisites for completing this course and students require a USI number to start their training.
Certificate III in Hospitality Traineeship Skills Gained
Embarking on the Certificate III in Hospitality Traineeship, designed for those working in quick-service restaurants, arms you with a comprehensive skill set tailored for customer service excellence in the vibrant hospitality industry.
A career in hospitality within the hospitality sector calls for individuals with a flair for customer engagement, a knack for operational efficiency, and the professionalism to uphold the establishment’s reputation. Successful professionals in this sphere are not just attentive and responsive but also proactive in creating memorable customer experiences. They possess a genuine enthusiasm for service, an ability to foster customer relationships, and the agility to adapt to the fast-moving pace of the hospitality world.
By completing this Traineeship, you will gain the expertise needed to excel in a hospitality hospitality setting. You’ll learn how to ensure food safety, participate in safe food handling practices, and contribute to workplace health and safety – skills that are essential in any food-related hospitality environment. Additionally, you’ll become adept at identifying and responding to security risks, working effectively as part of a team, and thriving in a service-driven workplace.
Customer interaction is at the heart of this training, where you will master how to engage customers, assist with their difficulties, and build loyalty. Dealing with challenging situations will become second nature, enabling you to manage disrespectful or aggressive behavior with professionalism. Sales techniques will also be a key part of your training, equipping you to sell effectively and organise the store environment to optimise the customer experience.
After completing the Traineeship, you'll be ready to manage personal work requirements and deliver high-level customer service consistently. This qualification prepares you to not just meet but exceed customer expectations, ensuring that each patron leaves with a positive impression, thus contributing to the success and growth of the hospitality business.
Certificate III in Hospitality Traineeship Units of Competency
This course consists of 15 units of competency with 6 core units and 9 elective units as listed below:
Core Units
| Unit Code | Unit Name and Description |
|---|---|
| SITXWHS005 | Participate in safe work practices Acquire knowledge to implement and adhere to workplace safety guidelines in the hospitality industry. |
| SITHIND008 | Work effectively in hospitality service Develop the skills to deliver efficient, high-quality service in fast-paced hospitality settings. |
| SITXCOM007 | Show social and cultural sensitivity Understand and exhibit sensitivity towards diverse social and cultural backgrounds in a hospitality context. |
| SITXCCS014 | Provide service to customers Enhance your ability to deliver exceptional service, meeting and exceeding customer expectations. |
| SITXHRM007 | Coach others in job skills Develop the ability to train and mentor colleagues, enhancing team skills and performance in the hospitality sector. |
| SITHIND006 | Source and use information on the hospitality industry Acquire skills to gather and apply current industry knowledge to improve practices and stay competitive. |
Certificate III in Hospitality Traineeship Assessment
The assessment process is founded on the principles of competency-based training. Your performance will be measured based on your ability to carry out tasks to industry standards. To ensure validity, we employ a variety of learning styles and assessment strategies.
Each unit of competence will be assessed through a combination of observation and workplace tasks. The workplace-based assessments may include, but are not limited to:
- Case studies
- Assignments
- Practical demonstrations
- Projects
- Knowledge questions
- Employer reports
We inform students well in advance about assessment activities, and we encourage you to share any special needs you might have. The criteria for assessment are documented in all modules and workbooks. Once the traineeship commences, you'll receive the dates of assessments and a timetable. Your assessment may include a combination of continuous assessments and examinations, based on competencies and marks, or both.
Certificate III in Hospitality Traineeship Fee Details
Pricing to be determind on individual circumstances or as per government requirements.
*Eligibility criteria applies
Hospitality Traineeship Trainers
At Training Unlimited, we're committed to delivering industry-relevant and highly practical training, backed by over 20 years of experience. Our team of trainers are industry specialists, blending years of hands-on experience with a solid theoretical foundation.
Dylan Campbell
National Account Manager & Hospitality Training Specialist (Hungry Jack’s Traineeships)
Dylan joined Training Unlimited in September 2018 with over 14 years of Quick Service Restaurant (QSR) experience. He oversees a team of eight, focusing on innovative training for Hungry Jack’s. Despite being an introvert, Dylan enjoys stepping out of his comfort zone to build strong client relationships. He thrives in TU's collaborative environment, where the mission to "Be Better!" aligns with his personal values. He relishes leading Food Safety Supervisor classes and celebrating wins with his team. Dylan's favorite item at Hungry Jack’s is the BBQ Cheeseburger. His favorite quote by Eric Thomas reflects his drive for success: “When you want to succeed as bad as you want to breathe, then you’ll be successful.”
Lucy Elliott
SA, TAS & VIC Hospitality Training Specialist (Hungry Jack’s Traineeships)
Lucy joined Training Unlimited in January 2024 after working at McDonald's since 2014. She's enthusiastic about her new role as a Training Specialist, especially because it provides daily opportunities to learn and grow. Lucy enjoys the variety in her work, from leading large food safety classes to engaging with individuals one-on-one. She finds excitement in interacting with diverse personalities, making each day unique. This constant variety and chance to build new skills keep her engaged and motivated. Her favorite item at Hungry Jack's is a simple one: tomato and mayo. Lucy's favorite quote, "Yesterday is history, Tomorrow is a mystery, but today is a gift. That is why it is called the present," reflects her positive outlook on life and work. Lucy's enthusiasm and adaptability make her a valued addition to the TU team.
Amy Obrien
QLD Hospitality Training Specialist (Hungry Jack’s Traineeships)
Amy joined Training Unlimited in February 2022, bringing over 20 years of experience from her career with Hungry Jack’s, where she held various positions, including Certified Restaurant Trainer (CRT). She started at Hungry Jack’s when she was just 14, making TU only her second job. As a Training Specialist, Amy enjoys interacting with a diverse range of people across different locations. Her passion lies in helping young workers advance their skills and knowledge, drawing on her extensive experience in the hospitality industry. She finds fulfillment in guiding the next generation of workers toward success. Amy's favorite item at Hungry Jack’s is the Junior Whopper with Cheese—add bacon, beetroot, and angry onion, with no pickle! Her favorite quote by Benjamin Franklin speaks to her approach to training: “Tell me and I will forget. Teach me and I will remember. Involve me and I will learn.”
Colbey Clarence
QLD Hospitality Training Specialist (Hungry Jack’s Traineeships)
Colbey joined Training Unlimited in January 2024 after working at McDonald's from 2019 to 2022. He's an extrovert who thrives on interacting with people, and he enjoys the supportive management structure and collaborative team environment at TU. Colbey's favorite aspect of his role is leading Food Safety Supervisor classes. He enjoys facilitating sessions with upwards of 25 people, creating an engaging atmosphere for group discussions and collaboration with food industry experts. His enthusiasm for helping others develop their skills makes him a standout Training Specialist. His favorite item at Hungry Jack's? The BBQ Cheeseburger. Colbey's vibrant personality and passion for learning make him a valued member of the TU team.
Emma Marsh
QLD Hospitality Training Specialist (Hungry Jack’s Traineeships)
Emma joined Training Unlimited in October 2022 after spending 20 years at Hungry Jack’s, bringing a wealth of experience to the role. She infuses joy into every connection she makes and is known for her enthusiasm and dedication. Emma's favorite item at Hungry Jack's is the JFC (Jack's Fried Chicken) burger with cheese. She finds joy in being part of a team, thriving on teamwork and focusing on smashing goals and hitting enrolment targets. As a Training Specialist, she runs info sessions with the client to develop their knowledge of the traineeship program. Emma's favorite quote, "Dreams don't work unless you do," captures her approach to work and life. Her positive energy and commitment make her a valued member of the TU team.
Lianna Martin
QLD Hospitality Training Specialist (Hungry Jack’s Traineeships)
Lianna joined Training Unlimited at the beginning of 2023, relocating from Coffs Harbour, NSW, to take on this new role and advance her career. Before joining TU, she worked at another Quick Service Restaurant (QSR) giant, McDonald's, since the age of fourteen. Now, she's excited to bring her experience to Hungry Jack's trainees. Lianna's favorite part of being a Training Specialist is engaging face-to-face in store sessions. She enjoys meeting new people and is passionate about helping trainees develop their skills. Lianna brings energy and fun to Food Safety Supervisor courses, aiming to make every training session enjoyable. Her favorite Hungry Jack's item is the Bacon Deluxe without tomato—"So yummy!" Lianna's go-to quote is "Live each day as if your life had just begun, because You Only Live Once."
Lisa Searle
QLD Hospitality Training Specialist (Hungry Jack’s Traineeships)
Lisa joined Training Unlimited in May 2021, bringing with her 30 years of experience in the hospitality industry. As a qualified chef by trade, she has worked across many sectors, including fast food and restaurant management, before moving into an operations supervisor role. Now, she enjoys her dream job at TU, where she shares her expertise with Hungry Jack's trainees. Lisa's favorite part of being a Training Specialist is visiting stores every day and building relationships with her trainees. She enjoys guiding them through the 12-month journey, watching them grow more confident and knowledgeable over time. Her favorite item at Hungry Jack's is the Cheeseburger. Lisa's favorite quote by Theodore Roosevelt embodies her approach to training: "Believe you can and you're halfway there."
Certificate III in Hospitality Traineeship FAQs
- Career Opportunities
Potential Job Roles
- Quick Service Restaurant Team Member
- Shift Supervisor
- Barista
- Front of House Staff
- Kitchen Crew Member
- Customer Service Representative
- Retail Assistant
- Food and Beverage Attendant
- Counter Hand
- Catering Assistant
- How to Enrol
Enrolling is straightforward! Simply reach out to us at Training Unlimited, and we'll provide the necessary enrolment links. The online enrolment, complemented by an LLN test, takes about 45-60 minutes.
There's no upfront payment required at enrolment – just ensure you have a functional device, like a laptop, iPad, or tablet, and you'll be set to embark on your learning journey.
- Workplace-based Learning Advantages
Work-based training offers a real-world experience, allowing learners to apply theoretical knowledge in actual job settings. Unlike traditional classroom training, it provides immediate context, fostering a deeper understanding and honing skills in a practical environment.
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Register your Interest in Certificate III in Hospitality Traineeship
Contact our team members to discuss your Hospitality training needs.
